Earn Points on Every Dollar You Spend

Members of the Big Al’s Preferred Customer Program…

…will be awarded one point for each dollar spent before applicable taxes. Points are redeemable for in-store merchandise and may be used at participating Big Al’s locations, where your Big Al’s VIP Card is issued.

Points for


Points =



Points =



Points =



Points =



Points =



Points =



Points =


How It Works


A. Any customer of Big Al’s may apply to become a member of the Preferred Customer Program by completing an application with the store cashier of any Big Al’s participating location. Big Al’s will then assign a Preferred Customer Number (or “Account”) to the applicant applying for membership in the Program.

B. Members must keep their personal information file up to date by reporting any changes in name, address, etc., to the store cashier at the Big Al’s participating location, WHERE YOUR BIG AL’S CARD IS ISSUED.


A. Members of the Preferred Customer Program will be awarded one point for each dollar spent on the purchase of regularly priced merchandise. The Preferred Customer Card must be provided by the customer at the time of purchase. No points will be awarded for the purchase of permanently reduced merchandise unless pursuant to a specific promotion.

B. Purchase values will be rounded down to the nearest dollar amount for the purpose of calculating points.

C. Points will be calculated on the price of products excluding payment of any federal, provincial or state taxes.

D. In the event of cheques returned due to non-sufficient funds, or disputed credit card charges, any points awarded for the original transaction will be deducted.

E. Preferred Customer points have no cash value and are not exchangeable for cash. Preferred Customer points are void when redeemed.

F. Purchases made prior to membership in the Preferred Customer Program cannot be credited to a member’s Account.


A. In-store merchandise will be awarded on the following point accumulations:

1. 1,000 points can be redeemed for a $25 in-store merchandise.
2. 2,000 points can be redeemed for a $60 in-store merchandise.
3. 3,000 points can be redeemed for a $100 in-store merchandise.
4. 5,000 points can be redeemed for a $200 in-store merchandise.
(Please note that points have a greater value at higher levels.)

B. Preferred Customer Card Accounts will be reduced by the amount of points redeemed on in-store merchandise. Remaining points will still be valid.


A. Big Al’s reserves the right to cancel, modify, or restrict the Preferred Customer Program or any aspects of the Program at any time with or without notice.

B. Membership in the Preferred Customer Program may be revoked by Big Al’s at any time; failure to follow any terms of the Program, or any misrepresentation by the customer may be subject to membership revocation and will affect eligibility for further participation in the Program.

C. Preferred Customer Program points for a member as reflected in Big Al’s records shall be deemed correct.

D. Big Al’s Preferred Customer Card is not transferable.


A. Any Preferred Customer Account that has no purchases for a period longer than one year will be deemed inactive, and all points accumulated on that Account will be deleted.

For Current VIP Customers

To update your personal contact information in our database
or to check on your number of points, please visit us at the store and we will assist you in person.

Get the Guaranteed Lowest Price on Your Items

If you find the same product sold at any retail store for less, Big Al’s will beat the price by 5%.

Earn Points with Every Dollar You Spend

You will earn 1 point redeemable for merchandise for every dollar spent at Big Al’s. Wednesdays earn double points.

FREE 1-Year Hassle-Free Warranty on Electrical Products

Full warranty on electrical products available to all V.I.P. members FREE! (Excludes light bulbs)

Optional Hassle-Free 2nd & 3rd Year Warranties

Extend your hassle-free warranty for an extra year or two. Please ask us for details and pricing.

Promos Delivered Right to You

Get advance notice on in-store promotions and sales, Big Al’s FREE product guides & features, Big Al’s free V.I.P. newsletter FEATURING V.I.P. Only Specials & Coupons.

Visit Our Departments




Pet City