Temporary Stop On Web Orders and Store Restoration Updates

Update as of May 22, 2026:
Starting May 22, 2026, the store hours will be extended on Fridays to 10:00am to 7:00pm.

Update as of April 16, 2026:
We are open again. We are excited to welcome you back as we reopen part of our store while we continue rebuilding the rest. At this time, our inventory is still limited as new orders continue to arrive. Our selection of fish and aquatic plants will also be reduced for a while as we restock our temporary tanks. The store entrance is still through the door near groomers while we continue working on restorations. Our temporary hours for the store will be 10:00am to 6:00pm seven days a week.

Update as of March 18, 2026:
We are happy to share a small but exciting step forward as we continue working forward to reopening. Starting this Wednesday, we will once again be selling reptile feeders in-store only. For now, service will make place through the door near groomers while we continue working on reopening the reptile department. Our temporary hours for feeder sales will be 10:00am to 6:00pm.

Update as of March 11, 2026:
We are pleased to announce that we are able to reopen our grooming services in our grooming salon. Full services are available for dogs, cats and birds. Grooming is open for appointments Tuesday through Saturday from 8:30am to 5:00pm.

Update as of February 13, 2026:
In the early hours of February 12, 2026, there was a fire in the unit next door to us. The fire did not spread into our store, but we did sustain considerable smoke damage. Due to this damage and the considerable cleanup that is ongoing, we must temporarily stop all orders on the web. This temporary stop is only until we have the confidence and clearance that we can sell safe products to you and for you pets.

We are deeply sorry for any inconvenience this may cause for our customers.

We are very grateful that most of our animals are doing well. Our dedicated and loving staff are caring for them daily. Their health and safety remain our top priority.

We are currently waiting on stock test results. Depending on the results, most – or possibly all – inventory may need to be replaced if it is not deemed safe. Please know that we will take every precaution to ensure that only products and livestock that meet strict safety standards are available for purchase.

We kindly ask for your patience as we work through this process.

Thank you for your loyalty, understanding and continued support.

The Big Al’s team.