COVID-19 May 15th Update: Starting May 25th, Big Al's Hamilton will RE-OPEN to In-STORE purchasing and Grooming will open again on May 26th but both with strict health protocals enforced. We are still open for curbside service.
Find out what you need to know to continue caring for your pets safely.

COVID-19 Update

May 15th Update

THE HAMILTON BIG AL’S STORE WILL RE-OPEN MONDAY MAY 25TH and DOG GROOMING WILL RE-OPEN TUESDAY MAY 26TH

  • Access into the store will be limited to maintain proper social distancing protocols.
  • A maximum of 2 people per family will be allowed in at one time.
  • No browsing will be allowed at this time, we are open for essential purchases.
  • Please remember to keep 6 feet away from our staff and other customers.
  • Hand and glove sanitization will be required and wearing a mask is recommended.
  • If you are showing any signs of sickness you will be refused entry into our store.
  • Some areas of the store will be blocked off to customers.
  • NO PETS WILL BE ALLOWED IN THE STORE.

Dog Grooming appointments are resuming with the cancelled appointments from before the lockdown being called back first.

The Phones have been extremely busy so if you want to have your name added to an appointment list please email grooming@bigals.ca

NO WALK-IN SERVICES ARE BEING OFFERED AT THIS TIME.

Please do not call in or email multiple times as we will get to the list as space becomes available. Access into the grooming salon will be restricted to one appointment client only.

NO BIRD GROOMING APPOINTMENTS ARE BEING ACCEPTED AT THIS TIME.

Our staff have been working tirelessly to serve you with all of your essential needs and they need to feel safe working in a public area.

PLEASE BE PATIENT AND UNDERSTANDING AS WE IMPLEMENT NEW SAFETY PROCEDURES




April 19th Update

In order to comply with the new restrictions implemented by Premier Doug Ford, effective April 5, 2020, we will be open for curbside service only. Our hours of business will continue to be from 10am to 6pm Monday to Sunday except holidays to continue to serve you and your pets to the best of our abilities during these unpresidented times.

How we will be moving forward in doing business with you is the following:

To place an order:

  • You can call into the store at 905-560-1000 and place your order with the personnel in the respective department.
    • CASH DESK EXTENSION - 21
    • DRYGOODS EXTENSION - 22
    • FISHROOM EXTENSION - 23
    • PETS EXTENSION - 24
    • REPTILES EXTENSION - 30
    • We will do our best to get to your call ASAP

  • We will need your name and contact information to let you know when the order is ready and the total of the order.

  • We are currently working on putting some form of ordering on our website, (no online payment is possible at this time) so you can place your orders more easily. They will be sent to us and we will fill the order based on current availability.

To pay for your order (Once your order had been filled based on current supplies):

  • If you placed your order outside the store, we will have a pinpad available at the door for paying by card. We will still accept cash but prefer cards to limit contact.

  • If you ordered over the phone, when we contact you with the completed order and total, you can either pay by card over the phone (NO CARD INFORMATION WILL BE KEPT BY US AT ANYTIME) and you will be given a sequence number in order to pick up your order, or you can pay at the door at the time of pickup as stated in the above option.

  • If you ordered online (once the online ordering for pickup is available), when we contact you with the completed order and total, the same payment options will apply as for the phoned in orders above.

Thank you for your patience and understanding in these difficult and changing times. These changes are new and experimental for both you and us. But rest assured, we are dedicated to serving you and your pets though these times and will implement better technology and features as time allows.

For ordering and pickups outside the store, social distancing will still be enforced for the protection of everyone.

We recommend only one family member come to order/pickup at the store to maintain social distancing more easily.

Big Al’s will continue to help protect the health and safety of our staff and customers and to help prevent the spread of COVID-19.

In complying with the government’s declaration of a state of emergency, including the mandated prohibiting of gatherings of more than 50 people and social distancing, the following steps have been implemented:

  • We have increased the frequency of cleaning and disinfecting frequently touched surfaces. This includes shelves, doorknobs, light switches, countertops, handles, pin pads, phones, keyboards, toilets, faucets, and sinks.

  • We are requiring our employees to adhere to strict hygiene practices.

  • We are requiring our employees who are not feeling well to stay home and take all necessary precautions.

  • We are also asking all customers to stay home if they are not feeling well.

  • We reserve the right to turn away any customer that appears to be sick with COVID-19 like symptoms.

  • We reserve the right to adjust store hours as circumstances change. Currently our hours are 10am to 6pm, Monday through Sunday.

  • Big Al’s Hamilton has cancelled all weekly Shark Feeding Frenzy’s until further notice. Rest assured the shark will still be properly taken care of during this time.

  • All in-store sale events will be postponed until further notice.

To date, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance). For the latest information about coronavirus and pets, we encourage you to visit the link below:

We are here to help you provide for the wellbeing of your fish and pets. We will remain open as long as the government allows us to, or as long as we feel it is safe for our staff and customers.